Very long story brief, I'm back again at square just one following getting contact with them no under 8 occasions and equally as Many individuals, all of whom are stunned and baffled about the problems. My most up-to-date Get hold of Megyn, supposedly has me scheduled for an inspection November three between ten and three. Inspections are only scheduled on Mondays and Thursdays. This will most likely be in vain, as I've read too many customer complaints concerning the inspection remaining a farce they usually usually deny warranty protection and the organization of Empire will not get it done by themselves outside of warranty.
Lastly soon after a month acquired a solution. They despatched the identical crew to fix it and in many cases they seen it had been An even bigger dilemma. Empire despatched once again a 3rd get together inspector. Certainly the floor is poor. They did lots of blunders installing it. Edges are peeling off. Boards are so divided it you could see the bottom boards. I've missing socks, my Young ones experienced ripped apparel (Young children crawling) and so on. We don't need to handle Empire any more. They are selecting people today that do not understand what They are really carrying out likely to save some cash. But This can be the next time. Poor installations resulting in terrible floors. Should be calling and contacting them to acquire answers etc. We want our a reimbursement. We don't need to manage them any longer. Awful encounter!!! They are only presenting to interchange it all over again. We don't believe in them anymore. We'll see when And just how this is going to conclusion. I am looking ahead to the manager that is purported to call me today. I'll hold updating.
The carpet installers did not study their working region before you make their determination or they would have found An additional entrance they might have utilised.
Along with Don’s e-mail, Here's a pair to include to the dissatisfaction with Empire Today and also the worry of getting your organization continue on to deceive us with you attempting to fix the continual challenge.
It could be fascinating to view if any of such other complaints were rectified – I am positive I will never use or advocate Empire to anybody even those that can waste hours to the phone
twelve/8/2017 three:50pm until four:32pm Normal Supervisor ticket # 1-2925075011 a customer back no this is not superior as I will not be obtainable. My time line for availability is past. I informed her to examine all of the calls I have carried out For the reason that 3th of November. I would like my money back. I'll retain the services of some other person to carry out my floors in January or February when I am offered yet again. This man or woman receives back on and suggests she identified as Philly and canceled my contract I informed her I didn't notify her to do this I would like my a reimbursement so she will get a manage on line who I have spoken to prior to, he mentioned he doesn’t know why the ticket was closed to get a refund and nobody known as me to discuss the problems.
I hire this organization and they assured me I could have carper put in on that Tuesday . I used to be internet hosting Thanksgiving for The very first time in my household. I in no way got a phone from the installers they wasn't coming.
Thank you for sharing your practical experience. We apologize that the installation experienced a rocky start, but are thrilled to listen to that your work was done to your pleasure. For foreseeable future inquiries and/or fears don’t be reluctant to Get in touch with us at customersupport at empire-today.com.
We’re unhappy to listen to that you’ve not received your refund. We’ve Situated your buy, and we’ll be in contact with you before long.
September 26, 2017 at eight:04 am It is basically challenging to take care of an organization that does not have a retail outlet front along with the customer service agents delight themselves on scripted solutions and refuse to hear the small print within your worries. I procured carpet and baseboards from your business,both of those were being scheduled to get mounted on Thursday, the fellows carrying out the baseboards showed up with the incorrect dimensions basboards, he still left and never ever mentioned when he would return. I exhausted contacting Empire for over two hrs to tell them to deduct the price of the base boards and I can pay for them when They can be installed.
We empire today reviews bbb assure you that we take issues for instance these quite very seriously, and we sincerely apologize to the inconvenience. We’ll be in touch with you shortly to start working on a resolution.
He expounded on the great guarantee with the sample I chose (though In no way offering me a guarantee in hand). I should have bailed then and there, my negative.
(four) From the very starting of this purchase, we have been lied to by Absolutely everyone from your product sales Woman (Loni), to the installers, to multiple workers customers of your company. Loni promised us high quality Berber Carpet, high-quality one/two inch padding, and a concluded products that we'd proud to possess. Which has not been the case, during the slightest. Evidently, the Berber carpet that we been given wasn't of the quality she claimed because now that you are featuring us a “premium quality” carpet as a way to fix this mess. Loni also claimed the carpet would blend in effectively with the existing flooring Which transitions would not be necessary.
I known as again and was instructed by Kim that Trevor’s next inspection has become missing and they can not discover the acceptance. How can that come about? When your workforce/Kim from CS named me to substantiate that I was authorized for a full substitution.